Professional Services

Keep your technical headcount under control. Turn your specialist platform skills on and off as you need them.

We’ve all been there. Your business is growing hand over fist - but at this stage, can you really justify the permanent hiring of experts in every area you touch upon? For some of the time at least, your most expensive assets would be sitting idle.

ServerPronto offers a pragmatic alternative to risky, hard-to-reverse hirings. We will simply supply the specialists you need, when you need them. When the job’s done, they walk out of the door and straight off your balance sheet.

Maybe you start with a one-off assignment. Then, if their face fits and your business grows to the point where it needs and can support more of their input, you can retain their services on an on-going basis.

Our Professional Services offering allows you to be selective with your critical appointments: Hire Expert A on a permanent footing, but let us supply Experts B and C on a respond-to-need basis until that need justifies a full-time employee.

As always, our aim is to be as flexible and accommodating as possible. It’s how we built our reputation for matchless customer service. So we’ll be more than happy to tie the skills and services we provide into your Service Level Agreement. See our VitalSites SLA page for more information.

Here are just some of the specialist technical services we can provide through hiring out expert personnel in whatever type of arrangement best suits your business as it grows and evolves:

Enhanced security audit Perform a complete server-side scan including in-depth registry sweep, intrusion detection, root kit detection, warez detection, folder volume checks, user and permissions audit and patch update level determination. Each assessment includes a 30-minute security consultation from a Tier 1 system administrator

Basic security scan Scan your server for the top 30 viruses and their respective variants

Cron job / scheduled task set up Create or modify existing CronJobs or Scheduled Tasks

Database Administration Program Serverpronto database engineers and architects can optimize and tune your database to produce optimal performance - which means optimum satisfaction for your customers

OS re-provision We will reinstall your server's operating system in the event of it becoming irreparable. (NOTE: This does not include restoring data)

OS system service pack / hot fix installation and update Apply and configure all known and certified updates and hot fixes available for a specific operating system at time of request

Server software rebuild In your server is compromised or system files become corrupt, it may be necessary to rebuild the software in order to return it to a working state. We will either rebuild the server or facilitate the rebuild through our provisioning department

Setting up / changing file permissions Set up or change file permissions

Software install / uninstall Provide software installation and removal. Please note that due to software requirements, it may be necessary to physically ship the software to ServerPronto for installation. All software sent will be returned

Virtual configuration Create up to five web or FTP virtual domains or any symbolic links

MS SQL database export Schedule database exports

SSL certificate installation Upon request, install SSL certificates not purchased through ServerPronto

Administration time Troubleshoot your server for hardware, software and operating system requests

Log file rotation Rotate out your log files so they don't get too large and affect your server's performance

Domain configuration Change or add up to five domains to your DNS, MS IIS, Apache or Email records

Add new email accounts Add up to five email accounts to your email application already installed on your server

 

I'm thankful for your services... you supply all my needs... you're the best... Schmidt  (More Testimonials)