Superior Hosting Support

ServerPronto - Great Customer Service Award from HostAdvice

ServerPronto is dedicated to providing superior hosting support for our customers. Our customer-focused Service Level Agreement and 100% uptime guarantee are the starting point of our stellar service. More than 5,000 happy clients agree – ServerPronto offers industry-leading customer service and support you can count on 24/7/365.

Save with free Set Up Assist

As part of our commitment to being the most customer-friendly discount dedicated server company in the industry, ServerPronto offers a free Setup Assistance program for new clients. The program offers access to our certified system administrators at no charge for the first 30 days to help with standard server set up tasks. The Setup Assistance program offers help with tasks including:

  • Setting up FTP connectivity
  • Configuring Domain Name Services (DNS) hosting
  • Enabling Web site hosting on your server
  • Configuring POP3/IMAP/SMTP e-mal services
  • SQL database hosting
Learn more here.

24/7/365 access to expert technicians

Whether you need setup up assistance, help rebooting your dedicated server, hands-on expertise with a system restore, upgrade support, DNS troubleshooting, or other technical support, our 24/7 staff is available to you via our customer support portal that offers rapid responses.

Leverage live phone support

Live phone support from our certified engineers is also available for a small fee. Our Voice Support packages offer you immediate access to technicians who can troubleshoot issues with you in real-time until the problem is solved.

Replace failed hardware in record time

ServerPronto offers a one-hour replacement program to address hardware failures. And our multiple data centers are staffed 24/7 with IT experts who can address issues large and small in the face of unexpected issues.

Benefit from continual monitoring

ServerPronto doesn’t take any chances with your dedicated server uptime. We are continuously monitoring your dedicated servers, so we may fix issues before you even realize there was a problem. You can trust your company’s server needs to ServerPronto.


Since joining ServerPronto I have been thoroughly impressed with the service and support offered. The high bandwidth connection means my servers are very responsive, and the competitive pricing makes renting servers very affordable. Tim  (More Testimonials)