The process to cancel an OVH account is not as simple as it is with other providers since OVH doesn\u00e2\u20ac\u2122t have a system by which the customer can cancel the service himself.<\/p>\n\n\n\n
There\u00e2\u20ac\u2122s also little to no information on how to cancel their services on their website or blog. Even for tech-savvy people, it\u00e2\u20ac\u2122s proven to be quite the challenge, as Website Planet\u00e2\u20ac\u2122s Shira Stieglitz (hilariously) describes in this post<\/a>.<\/p>\n\n\n\n If you too signed up for OVH\u00e2\u20ac\u2122s services and now can\u00e2\u20ac\u2122t find a way to get rid of them, we\u00e2\u20ac\u2122ve put together a couple of options you can try. According to OVH\u00e2\u20ac\u2122s Billing FAQ<\/a> <\/p>\n\n\n\n \u00e2\u20ac\u0153You can request the cancellation of a service directly from your customer control panel (Billing > My services), up until the 19th day of the month during which your billing cycle expires. Beyond that date, the cancellation will be registered but will only take effect at the end of the period for which your services will have been tacitly renewed.<\/em>\u00e2\u20ac\u009d<\/p>\n\n\n\n This might seem easy enough except multiple users across the web have reported problems with the cancellation process.<\/p>\n\n\n\n The other somewhat<\/em> helpful information available as to how to cancel an OVH account we could find comes from a post<\/a> in their community, where an OVH Cloud Support team member mentions 2 options:\u00c2\u00a0<\/p>\n\n\n\n We recommend you straight up give them a phone call. OVH is fairly slow at answering tickets, but will usually deal with an issue straight away if you speak to them by phone.<\/p>\n\n\n\n We can\u00e2\u20ac\u2122t assure you this would be either easy nor fast since most reviews and posts around the web regarding this issue point otherwise.<\/p>\n\n\n\n If a renewal has taken place after the cancellation request, you might also need to contact the billing team yourself and ask for a refund which can also take days to process. Though OVH has many plans with affordable hosting plans, they\u00e2\u20ac\u2122ve received several complaints from customers regarding their plans, frustrating customer support while others have cited issues with refund disbursement as a major problem.<\/p>\n\n\n\n Poor customer support<\/strong><\/p>\n\n\n\n OVH has a clear hands-off approach to their customer solutions that many users have complained about. <\/p>\n\n\n\n OVH customer support doesn\u00e2\u20ac\u2122t offer assistance for applications, only for infrastructure, which can be a major problem for inexperienced users. If you\u00e2\u20ac\u2122re expecting a more active customer support team, OVH may not be for you.<\/p>\n\n\n\n Many OVH customer reviews mention complaints about customer support for other reasons like a slow response for support tickets (something addressed in the before mentioned Website Planet\u00e2\u20ac\u2122s blog) noting how it can take several days for them to reply.<\/p>\n\n\n\n Other customers complain about how getting a refund (even after just one day after signing up) can become a troublesome back-and-forth before you can get your money back.<\/p>\n\n\n\n To start, OVH has a lot of different management interfaces which can vary by location, as well as the level of support offered. The interfaces aren\u00e2\u20ac\u2122t user-friendly and can be confusing for new users that want to reconfigure their website.<\/p>\n\n\n\n The interface is clearly optimized for experienced users and can be seriously intimidating for everyone else. If you\u00e2\u20ac\u2122re not exactly a hosting expert, finding your way around the panel can be a bit of a challenge. There are no cPanel-like collections of friendly icons, no easy way to review all your options at a glance. <\/p>\n\n\n\n
<\/p>\n\n\n\nHow to cancel an OVH account<\/strong><\/h2>\n\n\n\n
<\/p>\n\n\n\nDownsides of OVH<\/strong><\/h2>\n\n\n\n
Confusing interface<\/strong><\/h4>\n\n\n\n