Frequently Asked Questions

Server Customization

Support

General

Server Customization

Red Hat, Fedora, Free BSD, Debian, Suse, Gentoo, OpenBSD, CentOS, Ubuntu

Our control panel options are WebMin (Free), Plesk ($40 per month), and cPanel ($40 per month).

Hardware changes can be made at any time to any of our servers. Changes may affect your setup and monthly recurring charges.

ServerPronto maintains strict records of all of our IP addresses. You are free to have as many addresses as you wish as long as they are being used. There is a $10 one time processing charge for each IP address.

These can be viewed on our order form or on our compare page.

Support

ServerPronto offers support via a user friendly email ticket system. ServerPronto also offers Voice Support packages for an additional fee.

You are free to load any applications you wish as long as they are not in violation of our AUP.

When we mention a reboot on the More Information page. We are referring to instances when we have to physically reboot your server. You are free to reboot your server remotely by yourself at any time, at no charge. This is one of the many benefits to having your own dedicated server.

A system restore is when we have to restore your server to the same state that it was in when you first received your start up email. This is usually only happens when a customer does catastrophic damage to their system OS.

General

This is the most frequently asked question of all. ServerPronto is able to maintain this everyday pricing on dedicated servers by owning and operating our own colocation facility, buying bandwidth in large blocks, utilizing our own staff for maintenance and support, and buying hardware in bulk quantities. In essence, our 10 years of experience and purchasing power in this industry are being put to work for you. We always wonder why the other guys charge so much.

The most common uses are as Hosting Servers, Development Servers, Staging Servers, Email Servers, Data Backup Servers, Photo Servers, Gaming Servers, File Servers, Monitoring Servers, or as failover servers to existing network setups.

We accept Visa, MasterCard, American Express, and Discover. You may also pay by check, but this will result in slower activation times. Additional information may be found on our Order Form.

Your server will be housed in a concrete reinforced, cement block colocation facility with redundant local power feeds, Generator and UPS power backup, FM-200 Fike Cheetah fire suppression system, and Liebert Air Handlers. The facility is protected by multiple stage entry points, as well as video, and security personnel.

ServerPronto servers are designed to be 'Self Managed' computers. We can offer all of the support a customer wishes, however ServerPronto is ideally suited for those users who like to manage their own servers. These types of users will realize the greatest value from ServerPronto, but we most certainly welcome all users.

All ServerPronto customers are connected via their own 100Mbps cross connection to Infolink's switches which have redundant Tier-One backbone connections.

This is your own dedicated server. You will have complete root access control over the server. ServerPronto does not even maintain access.

Click here to view our Acceptable Use Policy

Server Pronto customers can upgrade to any server plan at any time with no additional fees.

Yes! In addition to our everyday low prices, all packages offer free setup when you prepay your account for 3 months! Just choose quarterly billing when checking out to receive the discount.

Yes, quite a few of our largest customers are hosting companies who are reselling space on our servers as shared hosting to their clients. We encourage the resales of our servers.

Further questions may be directed to sales@serverpronto.com
Thank you for your interest in ServerPronto.