Server Customization
What versions of Linux do you offer?What Control Panels do you offer?
Can I change the physical specifications of the server?
How many IP addresses can I have?
What are the exact versions of your current Unix/Linux offerings?
Support
Is there telephone support?What types of applications can I load?
What is the definition of a reboot?
What is the definition of a System Restore?
General
How can you offer true Dedicated Servers at such a low Price?What are the most common uses of a ServerPronto server?
What forms of payment do you accept?
Where will my server be housed?
Is ServerPronto for Everyone?
What type of connection will I have?
Who will have control of the server?
What is your Acceptable Use Policy?
What if I want to upgrade my server plan?
Can you waive the setup fees, or give a discount if we pre-pay?
Do you allow resellers?
Server Customization
What versions of Linux do you offer?Red Hat, Fedora, Free BSD, Debian, Suse, Gentoo, OpenBSD, CentOS, Ubuntu
What Control Panels do you offer?
Our control panel options are WebMin (Free), Plesk (billed monthly), and cPanel (billed monthly).
Can I change the physical specifications of the server?
Hardware changes can be made at any time to any of our servers. Changes may affect your setup and monthly recurring charges.
How many IP addresses can I have?
ServerPronto maintains strict records of all of our IP addresses. You are free to have as many addresses as you wish as long as they are being used. There is a $1.50/month charge for each additional IP address.
What are the exact versions of your current Unix/Linux offerings?
These can be viewed on our order form or on our compare page.
Support
Is there telephone support?ServerPronto offers support via a user friendly email ticket system. ServerPronto also offers Voice Support packages for an additional fee.
What types of applications can I load?
You are free to load any applications you wish as long as they are not in violation of our AUP.
What is the definition of a reboot?
When we mention a reboot on the More Information page. We are referring to instances when we have to physically reboot your server. You are free to reboot your server remotely by yourself at any time, at no charge. This is one of the many benefits to having your own dedicated server.
What is the definition of a System Restore?
A system restore is when we have to restore your server to the same state that it was in when you first received your start up email. This is usually only happens when a customer does catastrophic damage to their system OS.
General
How can you offer true Dedicated Servers at such a low Price?This is the most frequently asked question of all. ServerPronto is able to maintain this everyday pricing on dedicated servers by owning and operating our own colocation facility, buying bandwidth in large blocks, utilizing our own staff for maintenance and support, and buying hardware in bulk quantities. In essence, our 10 years of experience and purchasing power in this industry are being put to work for you. We always wonder why the other guys charge so much.
What are the most common uses of a ServerPronto server?
The most common uses are as Hosting Servers, Development Servers, Staging Servers, Email Servers, Data Backup Servers, Photo Servers, Gaming Servers, File Servers, Monitoring Servers, or as failover servers to existing network setups.
What forms of payment do you accept?
We accept Visa, MasterCard, American Express, and Discover. You may also pay by check, but this will result in slower activation times. Additional information may be found on our Order Form.
Where will my server be housed?
Your server will be housed in a concrete reinforced, cement block colocation facility with redundant local power feeds, Generator and UPS power backup, FM-200 Fike Cheetah fire suppression system, and Liebert Air Handlers. The facility is protected by multiple stage entry points, as well as video, and security personnel.
Is ServerPronto for Everyone?
ServerPronto servers are designed to be 'Self Managed' computers. We can offer all of the support a customer wishes, however ServerPronto is ideally suited for those users who like to manage their own servers. These types of users will realize the greatest value from ServerPronto, but we most certainly welcome all users.
What type of connection will I have?
All ServerPronto customers are connected via their own 100Mbps cross connection to Infolink's switches which have redundant Tier-One backbone connections.
Who will have control of the server?
This is your own dedicated server. You will have complete root access control over the server. ServerPronto does not even maintain access.
What is your Acceptable Use Policy?
Click here to view our Acceptable Use Policy
What if I want to upgrade my server plan?
Server Pronto customers can upgrade to any server plan at any time with no additional fees.
Can you waive the setup fees, or give a discount if we pre-pay?
Yes! In addition to our everyday low prices, all packages offer free setup when you prepay your account for 3 months! Just choose quarterly billing when checking out to receive the discount.
Do you allow resellers?
Yes, quite a few of our largest customers are hosting companies who are reselling space on our servers as shared hosting to their clients. We encourage the resales of our servers.
Further questions may be directed to sales@serverpronto.com Thank you for your interest in ServerPronto.
