Frequently Asked Questions

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Server Customization

What versions of Linux do you offer?
What Control Panels do you offer?
Can I change the physical specifications of the server?
How many IP addresses can I have?
What are the exact versions of your current Unix/Linux offerings?

Support

Is there telephone support?
What types of applications can I load?
What is the definition of a reboot?
What is the definition of a System Restore?

General

What is a Cloud Server?
How to use a Cloud Server?
Cloud or Dedicated Server?
What is the difference between a Cloud and a VPS?
I want to scale my plan, what do I do?
How much CPU processing power do I get?
Can I use my own image for a Cloud Server?

Billing

If I am not using my Cloud Server, do I still have to pay for it?
Are there additional fees for licenses?
When do charges for additional resources get billed for my Cloud Server?
Can I transfer data between Cloud Servers without bandwidth charges?
Can I upgrade dedicated resources without upgrading my entire plan?

General

How can you offer true Dedicated Servers at such a low Price?
What are the most common uses of a ServerPronto server?
What forms of payment do you accept?
Where will my server be housed?
Is ServerPronto for Everyone?
What type of connection will I have?
Who will have control of the server?
What is your Acceptable Use Policy?
What if I want to upgrade my server plan?
Can you waive the setup fees, or give a discount if we pre-pay?
Do you allow resellers?

Server Customization

What versions of Linux do you offer?

Red Hat, Fedora, Free BSD, Debian, Suse, Gentoo, OpenBSD, CentOS, Ubuntu



What Control Panels do you offer?

Our control panel options are WebMin (Free), Plesk (billed monthly), and cPanel (billed monthly).



Can I change the physical specifications of the server?

Hardware changes can be made at any time to any of our servers. Changes may affect your setup and monthly recurring charges.



How many IP addresses can I have?

ServerPronto maintains strict records of all of our IP addresses. You are free to have as many addresses as you wish as long as they are being used. There is a $1.50/month charge for each additional IP address.



What are the exact versions of your current Unix/Linux offerings?

These can be viewed on our order form or on our compare page.




Support

Is there telephone support?

ServerPronto offers support via a user friendly email ticket system. ServerPronto also offers Voice Support packages for an additional fee.



What types of applications can I load?

You are free to load any applications you wish as long as they are not in violation of our AUP.



What is the definition of a reboot?

When we mention a reboot on the More Information page. We are referring to instances when we have to physically reboot your server. You are free to reboot your server remotely by yourself at any time, at no charge. This is one of the many benefits to having your own dedicated server.



What is the definition of a System Restore?

A system restore is when we have to restore your server to the same state that it was in when you first received your start up email. This is usually only happens when a customer does catastrophic damage to their system OS.




General

What is a Cloud Server?

Imagine having a server that is spread out over multiple physical host-servers and in case of a single host-server failure your server is automatically moved to an active host-server without ever loosing connection to your vital services. Being able to provision a server or upgrade a server's hardware on the fly as you need it is another main advantage of our Cloud Server. All this using a Cloud Control Panel that is easy to use to manage your Virtual Machines on the Cloud. Totally customizable, each Cloud Server gives you the ability to create Virtual Machines with full root access to your Linux distribution or Administrator access to your requested Windows version. Your price depends on the amount of hardware resources and Windows or cPanel licenses you choose.

Based on Virtualization technology, Cloud Servers brings the power and high availability of the cloud to the dedicated server model. Just like a dedicated server, your Cloud Server provides total access for you to run any application or task you want on a fault tolerant platform.



How to use a Cloud Server?

You can download the User Guide here: http://www.serverpronto.com/documents/spcloud-userguide.pdf



Cloud or Dedicated Server?

How does a Cloud Server compare with a Dedicated Server?

Our Cloud Servers and Dedicated Servers have more similarities than differences. Both allow full access to the operating system and applications. Both allow hosting of the same applications and services. Both run on server grade hardware. The differences are that Cloud Servers use virtualization to share hardware with other Cloud Servers and to provide platform high availability and flexibility to allocate hardware resources as needed. Further does the Cloud Server come with a Cloud Control Panel which gives an extra level of control to the user. With this Control Panel you can reboot and re-install your server, you can create backups and restore your system, you can also allocate resources as needed to your Cloud Server and more.



What is the difference between a Cloud and a VPS?

Are Cloud Servers the same as Virtual Private Servers?

 

No, Cloud Servers are hardware and network fault tolerant and utilize high availability (HA) features to keep your services online and available. A VPS does offer fault-tolerance but the 100% uptime can only be guaranteed on the Cloud. Also the Cloud comes with a Cloud Control Panel which gives an extra level of control to the user. With this Control Panel you can reboot and re-install your server, you can create backups and restore your system, you can also allocate resources as needed to your Cloud Server and more. Find more information on the difference between a Cloud Server and a VPS here.



I want to scale my plan, what do I do?

All plans are "a la carte". Each item which is upgradable can be upgraded to the available options on the order form for the listed price. On an existing Cloud Server you can allocate additional resources by clicking on your VM from the Cloud Control Panel, under Actions you can choose Adjust Resource Allocation.



How much CPU processing power do I get?

Cloud Server host machines have Intel Xeon Quad Core 2.4GHz +HT processors. Each Cloud Server is assigned 2 virtual CPU Cores as the minimum configuration. Additional Cores can be assigned on a "a la carte" basis. Each CPU is given the same priority in the cycling process, this allows a customer with 4 Cores to access the CPU cycles 2 times as often as a customer with 2 CPU Cores. In addition to these guaranteed minimum CPU cycles all Cloud Servers are capable of bursting, this allows Cloud Servers utilization of any excess CPU cycles that are available on the host machine.



Can I use my own image for a Cloud Server?

No, for custom OS installations you would have to get a dedicated server.




Billing

If I am not using my Cloud Server, do I still have to pay for it?

We do allow for an "Offline" mode for the Virtual Machines on your account, in which charges for additional RAM and CPU resources not apply. Charges for licenses and for hard disk resources as well as the hardware resources selected at signup apply monthly.



Are there additional fees for licenses?

No additional licensing fees apply for any Linux distribution. Following templates come with additional fees: 

  • cPanel: $20
  • Windows Web: $18
  • Windows Standard: $26
  • Windows Enterprise: $36



When do charges for additional resources get billed for my Cloud Server?

Additional resources that are used on top of the resources selected at sign-up get billed every 1st of the month or if applies at the time of your cancellation.



Can I transfer data between Cloud Servers without bandwidth charges?

Yes, if desired we can add secondary network adapters and a private IP address range to use between servers.



Can I upgrade dedicated resources without upgrading my entire plan?

All plans are "a la carte". Each item which is upgradable can be upgraded to the available options on the order form for the listed price. On an existing Cloud Server you can allocate additional resources by clicking on your VM from the Cloud Control Panel, under Actions you can choose Adjust Resource Allocation.



General

How can you offer true Dedicated Servers at such a low Price?

This is the most frequently asked question of all. ServerPronto is able to maintain this everyday pricing on dedicated servers by owning and operating our own colocation facility, buying bandwidth in large blocks, utilizing our own staff for maintenance and support, and buying hardware in bulk quantities. In essence, our 10 years of experience and purchasing power in this industry are being put to work for you. We always wonder why the other guys charge so much.



What are the most common uses of a ServerPronto server?

The most common uses are as Hosting Servers, Development Servers, Staging Servers, Email Servers, Data Backup Servers, Photo Servers, Gaming Servers, File Servers, Monitoring Servers, or as failover servers to existing network setups.



What forms of payment do you accept?

We accept Visa, MasterCard, American Express, and Discover. You may also pay by check, but this will result in slower activation times. Additional information may be found on our Order Form.



Where will my server be housed?

Your server will be housed in a concrete reinforced, cement block colocation facility with redundant local power feeds, Generator and UPS power backup, FM-200 Fike Cheetah fire suppression system, and Liebert Air Handlers. The facility is protected by multiple stage entry points, as well as video, and security personnel.



Is ServerPronto for Everyone?

ServerPronto servers are designed to be 'Self Managed' computers. We can offer all of the support a customer wishes, however ServerPronto is ideally suited for those users who like to manage their own servers. These types of users will realize the greatest value from ServerPronto, but we most certainly welcome all users.



What type of connection will I have?

All ServerPronto customers are connected via their own 100Mbps cross connection to Infolink's switches which have redundant Tier-One backbone connections.



Who will have control of the server?

This is your own dedicated server. You will have complete root access control over the server. ServerPronto does not even maintain access.



What is your Acceptable Use Policy?

Click here to view our Acceptable Use Policy



What if I want to upgrade my server plan?

Server Pronto customers can upgrade to any server plan at any time with no additional fees.



Can you waive the setup fees, or give a discount if we pre-pay?

Yes! In addition to our everyday low prices, all packages offer free setup when you prepay your account for 3 months! Just choose quarterly billing when checking out to receive the discount.



Do you allow resellers?

Yes, quite a few of our largest customers are hosting companies who are reselling space on our servers as shared hosting to their clients. We encourage the resales of our servers.



Further questions may be directed to sales@serverpronto.com Thank you for your interest in ServerPronto.

 

 

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